FREQUENTLY ASKED QUESTIONS
YOU CAN USE THIS AREA TO CONSULT THE FAQ’S, FOLLOW YOUR ORDER AND TRACK YOUR RETURN.
FOR DT BEAUTY RELATED INQUIRIES, PLEASE CONTACT DT BEAUTY CUSTOMER SERVICE AT
+30 6936715735.
TO CONSULT OUR JOB OFFERS, PLEASE VISIT THE CONTACT PAGE.
MOST POPULAR
ORDER STATUSES YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE DENISETZANNE.COM WEBSITE.
RETURN A PRODUCT YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY DATE. RETURNS ARE NOT COMPLEMENTARY. PLEASE KINDLY NOTE,DENISE TZANNE IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. ALL RETURNS MUST BE RETURNED IN THE COUNTRY/REGION OF PURCHASE. FOR MORE INFORMATION ON OUR RETURN POLICY AND PRODUCTS THAT ARE ELIGIBLE FOR RETURN, PLEASE VISIT OUR RETURN POLICY. TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW: 1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF DENISETZANNE.COM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS. 2. MAKE SURE YOUR ITEM(S) ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING. 3. PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX AND ATTACH THE ENCLOSED RETURN SHIPPING LABEL OVER THE INITIAL DELIVERY LABEL. IF YOU HAVE LOST THE COMPLETED RETURN LABEL, CONTACT OUR CLIENT SERVICE TO RECEIVE A NEW LABEL. 4. CONTACT DHL TO ARRANGE COLLECTION OF YOUR RETURN, OR DROP IT OFF AT A DHL COLLECTION POINT. TO FIND OUT MORE ABOUT THE CARRIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CLIENT SERVICE OR VISIT THE DHL WEBSITE. IF YOU WISH TO RETURN YOUR ORDER TO OUR STORE, YOU WILL FIND A LIST OF OUR STORES ON DENISETZANNE.COM. OUR STORE TEAMS WILL RETURN YOUR ORDER TO OUR WAREHOUSE. UPON RECEIPT AND VALIDATION OF YOUR RETURN, YOU WILL RECEIVE A CONFIRMATION EMAIL AND THE REFUND WILL BE PROCESSED. PLEASE NOTE THAT RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES OR OUTLET BOUTIQUES. YOU CAN CHECK YOUR RETURN STATUS IN YOUR ACCOUNT.
SHIPPING METHODS AND COST ALL DENISETZANNE.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX. DENISETZANNE.COM OFFERS THE FOLLOWING DELIVERY METHOD(S): - EXPRESS DELIVERY: 1 TO 3 WORKING DAYS EXPRESS DELIVERY : DHL IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED. FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE. KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE. UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.). HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS. INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES. DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS. DHL OFFERS A DELIVERY RESCHEDULING SERVICE.
PLACING AN ORDER ON DENISETZANNE.COM
PLACING AN ORDER ON DENISETZANNE.COM IN ORDER TO PLACE YOUR ORDER ON DENISETZANNE.COM, PLEASE DO THE FOLLOWING: 1. BROWSE OUR PRODUCT CATALOGUE USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF YOU ARE LOOKING FOR A SPECIFIC ITEM, YOU CAN USE OUR INTERNAL SEARCH BAR OR OUR FILTERS. 2. GET DETAILED INFORMATION ABOUT A PRODUCT FOR EACH PIECE, YOU WILL FIND A PRODUCT PAGE WITH AVAILABLE SIZING AND COLOR OPTIONS. UNDER MORE DETAILS, YOU WILL FIND A DETAILED DESCRIPTION OF THE PIECE AND ITS COMPOSITION. YOU MAY ALSO CLICK ON THE PRODUCT IMAGE TO ENLARGE IT. AN ESTIMATED DELIVERY DATE, OR SHIPPING DATE FOR PRE-ORDERS IS SHOWN ON ALL PRODUCT PAGES TO PROVIDE A PROJECTED TIMEFRAME AS TO WHEN YOU’LL RECEIVE YOUR ORDER. 3. PROCEED TO PURCHASE - ON THE PRODUCT PAGE, SELECT THE COLOR AND SIZE YOU WISH TO ORDER - ADD THE PRODUCT TO YOUR SHOPPING CART BY CLICKING ON “ADD TO CART” OR “PRE-ORDER” - ONCE YOU’VE FINISHED SELECTING YOUR PURCHASES, CLICK ON “CART” - ON THE SHOPPING CART PAGE, BEFORE PROCEEDING TO PAYMENT, PLEASE ENTER YOUR EMAIL ADDRESS IN THE ORDER TO CREATE OR LOG IN TO YOUR ACCOUNT. THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY SO YOU CAN EASILY TRACK IT. - THEN CHOOSE YOUR DELIVERY METHOD. DEPENDING ON WHAT YOU HAVE ORDERED, A SPECIFIC DELIVERY DATE WILL BE PROVIDED. THEN ENTER THE DELIVERY ADDRESS - SELECT THE GIFT OPTION IF NECESSARY AND THEN ADD THE PAYMENT INFORMATION ON THE NEXT PAGE. - CHECK THAT YOU HAVE CORRECTLY ENTERED ALL YOUR DETAILS, THEN CLICK ON THE “PURCHASE” BUTTON. WITHIN A FEW MINUTES, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL OF YOUR ORDER DETAILS. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU’LL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK YOUR DELIVERY. IF YOUR ORDER IS BEING DELIVERED IN-STORE, YOU WILL RECEIVE AN EMAIL TO INFORM YOU WHEN YOUR ORDER IS AVAILABLE TO COLLECT. IF YOU NEED HELP OBTAINING MORE INFORMATION ABOUT OUR PRODUCTS, REQUIRE ASSISTANCE PLACING AN ORDER OR HAVE ANY QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
PAYMENT DENISETZANNE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS: CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED. DENISETZANNE.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES. PLEASE NOTE THAT APPLE PAY IS NOT AVAILABLE FOR PRE-ORDERS. PAYPAL EASILY SHOP ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE WEBSITE. YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED. TO CREATE A NEW PAYPAL ACCOUNT, PLEASE VISIT PAYPAL.COM. PLEASE NOTE THAT PAYPAL IS NOT AVAILABLE FOR PRE-ORDERS.
PSD2 REGULATION THE PAYMENT SERVICE DIRECTIVE #2 (PSD2) IS A EUROPEAN REGULATION APPLIED TO ALL ONLINE PAYMENTS WITH CREDIT CARDS (AMEX, VISA, MASTERCARD) IN THE EUROPEAN ECONOMIC AREA (EEA), WHEN BOTH THE BANK OF THE CUSTOMER (CREDIT CARD ISSUING BANK) AND THE ACQUIRER OF THE MERCHANT ARE BASED IN EEA. FROM SEPTEMBER 14TH 2019, CLIENTS PLACING ORDERS ON DENISETZANNE.COM MIGHT BE ASKED TO ENTER A CODE OR A PASSWORD ISSUED BY THEIR BANK AT THE END OF THE CHECKOUT. THIS NEW SYSTEM WILL REINFORCE THE SECURITY OF YOUR ONLINE PAYMENT.
DECLINED PAYMENT BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT: - THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE - THE 3 OR 4-DIGIT CODE IS CORRECT - YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED - YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT - THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD - FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS. IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING: - CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED - YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY
PAYMENT SETTLEMENT AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.
INVOICE AND TAX INFORMATION DENISETZANNE.COM ISSUES A RECEIPT FOR EACH ORDER PLACED. YOU WILL BE ABLE TO DIRECTLY DOWNLOAD THIS DOCUMENT FROM YOUR DENISETZANNE.COM ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OR MADE AVAILABLE IN STORE. ONCE YOUR ORDER IS CONFIRMED, YOU WILL NOT BE ABLE TO CHANGE THE INFORMATION YOU HAVE ENTERED. IN ORDER TO GET A COPY OF YOUR RECEIPT, PLEASE CONTACT OUR CLIENT SERVICE OR LOG IN TO YOUR DENISETZANNE.COM ACCOUNT.
ONLINE SHOPPPING SECURITY ON DENISETZANNE.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR. TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER. OUR PAYMENTS DEPARTMENT MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING THE TRANSACTION AND FOR GREATER PROTECTION, THEY MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.
SHIPPING INFORMATION
SHIPPING METHODS AND COST ALL DENISETZANNE ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX. OFFERS THE FOLLOWING DELIVERY METHOD(S): - EXPRESS DELIVERY: 1 TO 3 WORKING DAYS EXPRESS DELIVERY : DHL IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED. FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE. KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE. UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.). HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS. INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES. DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS. DHL OFFERS A DELIVERY RESCHEDULING SERVICE.
DELIVERY LEADTIMES DELIVERY TIME FOR GREECE IS 1 TO 3 BUSINESS DAYS (EXCLUDING PRE-ORDERS). YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED. YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.
ORDER PREPARATION ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 24 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS). IN ORDER TO GIVE YOU THE FULL DENISE TZANNE EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE, PLAIN PACKAGING (NOT LABELLED WITH DENISE TZANNE). WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION. YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED. THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.
DT CARRIERS DHL IS OUR MAIN CARRIER.
ORDER STATUSES YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE DENISETZANNE.COM WEBSITE.
RETURN INFORMATION
RETURN PERIOD YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY DATE. RETURNS ARE NOT COMPLIMENTARY . PLEASE NOTE, DENISE TZANNE IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE.
RETURN FEE RETURN LABELS ARE NOT SUPPLIED BY DENISE TZANNE AND THEY ARE NOT FREE OF CHARGE.
EXCHANGE REQUEST FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.
SIZE GUIDE IN ORDER TO FIND THE RIGHT SIZE FOR YOUR PURCHASES, WE SHOW BOTH THE SIZE AND ITS EQUIVALENT IN THE COUNTRY/REGION YOUR ORDER IS BEING SHIPPED TO ON THE LABEL. YOU CAN ALSO USE OUR SIZE GUIDE LOCATED JUST ABOVE THE "SELECT YOUR SIZE" OPTION ON EACH PRODUCT PAGE. IF YOU ARE LOOKING FOR A SPECIFIC SIZE BY USING OUR FILTER, YOU WILL SEE OUR SIZES ARE APPROXIMATE, RANGING FROM XXS TO XXXL.
TRACKING MY ORDER ON DENISETZANNE.COM
COMMUNICATIONS ABOUT MY ORDER HERE ARE THE VARIOUS EMAILS YOU WILL RECEIVE ONCE YOUR ORDER IS PLACED, IN CHRONOLOGICAL ORDER: - AN ORDER CONFIRMATION EMAIL - A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AND THE RECEIPT YOU ARE LIKELY TO RECEIVE AN EMAIL AFTER YOUR ONLINE PURCHASE EXPERIENCE ASKING FOR YOUR FEEDBACK IF YOU HAVE PLACED AN ORDER WITH ONE OF OUR AMBASSADORS, YOU WILL FIRST RECEIVE AN EMAIL ALLOWING YOU TO PAY REMOTELY FOR YOUR ORDER. SIMILARLY, IF YOUR ORDER IS DELAYED, YOU WILL BE NOTIFIED BY EMAIL. PLEASE CHECK YOUR “JUNK MAIL” FOLDER AND ENSURE THAT THE EMAIL ADDRESSES CONFIRMATION@STORE.YSL.COM AND INFO@DENISETZANNE.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX. OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE. IF THE PROBLEM PERSISTS, PLEASE CONTACT OUR CLIENT SERVICE.
MODIFY OR CANCEL MY ORDER YOU CAN CANCEL YOUR ORDER WITHIN 30 MINUTES AFTER IT HAS BEEN CONFIRMED. MODIFYING AN ORDER: PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE. OUR TEAMS WILL BE HAPPY TO ASSIST YOU. CANCELLING YOUR ORDER: PLEASE CONTACT OUR CLIENT SERVICE, WHO WILL BE HAPPY TO ASSIST YOU.
TRACK THE PROGRESS OF MY ORDER YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR YSL.COM ACCOUNT OR IN THE “TRACK YOUR ORDER” SECTION IN THE FOOTER OF THE WEBSITE. IF YOUR ORDER IS: PENDING: THE ORDER HAS BEEN CONFIRMED AND IS BEING PREPARED. CANCELLED: YOUR ORDER HAS BEEN CANCELLED BY YOU OR DUE TO THE PRODUCT NOT BEING AVAILABLE. IT IS ALSO POSSIBLE THAT THE PAYMENT OF YOUR ORDER DID NOT GO THROUGH. SHIPPED: YOUR ORDER HAS LEFT OUR WAREHOUSE FOR ITS DESTINATION. PENDING RETURN: YOU HAVE REGISTERED YOUR RETURN, BUT WE HAVE NOT YET RECEIVED OR PROCESSED YOUR PRODUCT IN OUR WAREHOUSE. AWAITING CONFIRMATION: PAYMENT FOR YOUR ORDER HAS NOT YET BEEN FINALIZED. A CLIENT SERVICE AMBASSADOR MAY CONTACT YOU SHORTLY TO ASSIST YOU WITH YOUR ORDER. RETURNED: YOU HAVE RETURNED YOUR ORDER AND OUR WAREHOUSE HAS PROCESSED YOUR RETURN. DELIVERED: YOUR ORDER HAS BEEN DELIVERED.
NEXT STEPS OF MY PRE-ORDER A PRE-ORDER IS THE PURCHASE OF AN ITEM THAT WILL SOON BE AVAILABLE TO SHIP. ON THE PRE-ORDER PRODUCT PAGE, YOU WILL FIND AN INDICATION OF THE ESTIMATED SHIPPING DATE. IF YOUR ORDER INCLUDES BOTH AVAILABLE AND PRE-ORDERED PRODUCTS: PRODUCTS WILL BE SHIPPED IN TWO STAGES. YOU WILL RECEIVE A CONFIRMATION EMAIL EACH TIME A PARCEL IS SHIPPED. PRE-ORDER PRODUCTS CAN ONLY BE PURCHASED WITH A CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS). PLEASE NOTE THAT APPLE PAY AND PAYPAL ARE NOT AVAILABLE FOR PRE-ORDERS. IN ORDER TO CONFIRM THE VALIDITY OF YOUR CREDIT CARD, YOUR PURCHASE WILL BE SUBJECT TO A PAYMENT AUTHORIZATION OF THE TOTAL AMOUNT OF YOUR ORDER FOR 7 DAYS. WHEN YOUR ORDER IS READY TO BE SHIPPED, YOUR CREDIT CARD WILL BE RE-AUTHORIZED FOR PAYMENT. IF THIS RE-AUTHORIZATION FAILS, OUR SAINT LAURENT CUSTOMER SERVICE DEPARTMENT WILL REACH OUT TO YOU. YOUR CREDIT CARD WILL ONLY BE DEBITED BY YSL.COM ONCE YOUR ORDER HAS BEEN SHIPPED.
I HAVE RECEIVED MY DENISETZANNE.COM ORDER
I HAVE AN ISSUE WITH MY ORDER IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED TIME, WE RECOMMEND THAT YOU: - CHECK THE STATUS OF YOUR ORDER IN YOUR ACCOUNT - CHECK THAT THE DELIVERY ADDRESS IS CORRECT - CONTACT THE CARRIER IF YOU WERE UNABLE TO COLLECT YOUR ORDER. FOR ASSISTANCE, PLEASE CONTACT OUR CLIENT SERVICE. IF YOU HAVE RECEIVED A DAMAGED PARCEL: UPON DELIVERY, ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING IN THE COURIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.). FOR ANY OTHER TYPE OF PROBLEM, PLEASE CONTACT OUR CLIENT SERVICE.
EXCHANGE REQUEST FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.